Shipping policy

Shipping Policy for Loom and Liberty

Last updated: May 15, 2026

Overview

Thank you for shopping at Loom and Liberty. This Shipping Policy explains how we handle orders, processing times, shipping methods, delivery estimates, and restrictions. Please review this policy carefully before placing your order.

1. Order Processing Time

  • Handling time: All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Orders placed before 2:00 PM EST are typically processed the same business day.

  • Orders placed after 2:00 PM EST, on weekends, or on holidays will be processed the next business day.

  • During peak seasons (November–December, holiday periods, or sales events), processing may take an additional 1–2 business days.

  • You will receive a shipping confirmation email with tracking information once your order ships.

2. Shipping Methods and Delivery Times

We offer the following shipping options within the United States:

Shipping Method Carrier Estimated Delivery Cost
Standard Shipping USPS 5–7 business days $6.99 or FREE on orders $50+
Priority Shipping USPS Priority 2–3 business days $12.99
Express Shipping UPS 2-Day 2 business days $24.99

  • Delivery estimates begin after your order is processed and shipped.

  • Carriers may deliver on Saturdays but do not deliver on Sundays or national holidays.

  • Some remote areas may require additional delivery time.

3. Free Shipping

  • Free Standard Shipping is available for orders with a subtotal of $50 or more shipped to addresses within the contiguous 48 United States.

  • Free shipping does not apply to orders shipped to Alaska, Hawaii, U.S. territories, or international destinations.

  • Orders to Alaska and Hawaii will be charged standard shipping rates.

4. International Shipping

Currently, Loom and Liberty does not ship internationally. We only ship to addresses within the United States and its territories.

If you are located outside the United States and wish to place an order, please contact us at support@loomandliberty.com to discuss possible arrangements.

5. Shipping Restrictions

  • We do not ship to P.O. boxes for Priority or Express shipping methods. Standard shipping may ship to P.O. boxes depending on carrier availability.

  • We do not ship to APO, FPO, or DPO addresses at this time.

  • Certain products may have shipping restrictions due to carrier regulations or product type. Restrictions will be noted at checkout if applicable.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A link to track your package with the carrier

You can also track your order by visiting the carrier's website (USPS, UPS, or FedEx) and entering your tracking number.

7. Shipping Errors and Damaged Items

If you receive the wrong item or a damaged item:

  1. Contact us within 7 days of delivery at support@loomandliberty.com.

  2. Include photos of the damage or the incorrect item and your order number.

  3. We will arrange a replacement, exchange, or full refund at no cost to you.

  4. We will provide a prepaid return label for the incorrect or damaged item.

8. Lost or Missing Packages

If your tracking information shows "delivered" but you have not received your package:

  1. Check with household members, neighbors, or your local post office.

  2. Contact us at support@loomandliberty.com within 7 days of the delivery date.

  3. We will work with the carrier to investigate the missing package.

  4. If the package is confirmed lost, we will issue a replacement or refund.

We are not responsible for packages shipped to an incorrect address provided by the customer.

9. Shipping Charges and Refunds

  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

  • If you return an item for a refund, original shipping costs will not be refunded unless the return is our fault.

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

For more information on returns, please review our Return and Refund Policy:
https://loomandliberty.com/pages/return-policy

10. Customs and Import Duties (International Orders)

As we do not currently ship internationally, customs duties and import taxes do not apply. If international shipping becomes available in the future, customers will be responsible for all customs fees, duties, and taxes imposed by their country.

11. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.

12. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

  • Email: support@loomandliberty.com

  • Store Name: Loom and Liberty

  • Website: https://loomandliberty.com