Contact information
Contact Information Page for Loom and Liberty
Last updated: May 15, 2026
Contact Us
We're here to help! If you have any questions, concerns, or need assistance with your order, please reach out to us using the information below.
Email Support
For all inquiries, including:
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Order status and tracking
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Returns and refunds
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Product questions
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Shipping information
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Technical support
Email: support@loomandliberty.com
We typically respond to all emails within 24–48 hours during business days.
Business Hours
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Monday – Friday: 9:00 AM – 6:00 PM EST
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Saturday: 10:00 AM – 4:00 PM EST
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Sunday: Closed
Please note: We do not respond to emails on weekends or holidays outside of business hours.
Mailing Address
If you need to send us a physical letter or package:
Loom & Liberty
4 Raydol Ave, Secaucus, NJ 07094
United States
Phone Support
Currently, we do not offer phone support. For the fastest response, please email us at support@loomandliberty.com.
Social Media
You can also follow us or send us a message on social media:
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Instagram: @loomandliberty
Please note: Social media messages are not monitored as frequently as email. For urgent matters, please email us directly.
Order Information
When contacting us about an order, please include:
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Your order number (found in your order confirmation email)
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Your full name
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The email address used for the order
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A brief description of your question or issue
This helps us locate your order quickly and assist you faster.
Policy Pages
For more information, please review our policy pages:
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Return and Refund Policy: https://loomandliberty.com/pages/return-policy
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Shipping Policy: https://loomandliberty.com/pages/shipping-policy
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Terms of Service: https://loomandliberty.com/pages/terms-of-service
We appreciate your business and look forward to hearing from you!